Refund policy

REFUNDS POLICY

PLEASE NOTE Due to covid-19 we cannot currently accept any returns of opened or unsealed products. All sales are final.

In the case of goods arriving damaged, or missing during shipment please refer to our refunds and returns policy continued here. We offer samples on all of our products. We recommend you try a sample size before a full size product if you are unsure.

Damages and issues = Request a replacement
Please inspect your order upon reception and contact us immediately within 7 days of receipt if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your products arrived damaged or unusable for any reason, we would like to replace them for you, but will need the correct information on email first. Please email us immediately with information and photos of the damage or issue, within 7 days of receipt. We must receive photos of any damaged products. When we have reviewed the case, we will let you know the outcome. Do not open or use the product if you detect an issue or would like to request a replacement. Photograph it immediately and include it with what you know about it in an email to us. 

If an exchange or replacement has been approved, we will issue you a return shipping label. These labels expire so please send your return in within 7 days of approval. 

Missing Package:
If your package has gone missing during shipment please contact us to file a claim and review a replacement of your order. You will receive tracking information so you can also check tracking and your local carrier. 

Changed mind before shipping 
If we haven’t yet shipped to you, but you’ve changed your mind, email us and we will cancel your order and issue you store credit to the same value instead, or a refund. To qualify for a refund you must cancel your order before we begin packaging it. In many cases we begin packaging your order within 1-3 days of it being placed.

If you have placed a bulk wholesale order, your order is confirmed with payment and we begin production for your order. Please contact us ASAP to discuss any order changes. If we have begun production on a bulk order we cannot give a refund but we may be able to accommodate changes or store credit. 

Changed mind after shipping 
No refunds. Do not return opened items due to the current pandemic. They will make a great gift, including the value of the violet glass. Please try our samples first if you aren’t sure about purchasing any product. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unopened, sealed, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received your email or inspected your return, and let you know if the refund or store credit was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.